Terms & Conditions

Please read through the following conditions before purchasing online:
 

Program Enrolments

TSSM reserves the right to alter or revoke the advertised program details.

Issuing Confirmation of Enrolment and Tax Invoice for all programs except the Professional Private Tuition Service:

Confirmation of Enrolment and Tax Invoice including Maps will be issued 5 days prior to the commencement of each program and sent by email.  TSSM will not accept any responsibility for loss of mail (email). 

Students who have not received their Confirmation of Enrolment and Tax Invoice by 5 days prior to the commencement of each course must contact our head office to confirm their enrolment and arrange admission. 

The Confirmation of Enrolment and Tax Invoice for each student is sent via email on the exact same date for each course no matter how early a student/attendee enrols. The exact date of when the Confirmation of Enrolment and Tax Invoice is sent via email for each specific program can be found on the course's/program's application brochure, downloadable from this website.

Issuing Confirmation of Enrolment and Tax Invoice for the Professional Private Tuition Service:

Confirmation of Enrolment and Tax Invoice  will be issued on the same day that the first tuition session's date and time has been set and the teacher has been allocated and sent by email.  TSSM will not accept any responsibility for loss of mail (email). 

Students who have not received their Confirmation of Enrolment and Tax Invoice prior to the commencement of the first session must contact our head office to confirm their enrolment and confirm the details of the tuition sessions.

Student Conduct Policy at TSSM's VCE Centre:

To ensure that all visitors to our centre are both safe and comfortable, students/attendees participating in programs at TSSM must adhere to the following 'Student Conduct Policy'.

As a condition of enrolment, all students/attendees must adhere to the following rules:

1. Consuming food and drink (except water) is prohibited on this level.
2. Smoking in this building is strictly prohibited, (including the stair wells and toilets).
3. Students are to conduct themselves appropriately in all common areas of the building.
4. Students must at all times be aware of their noise level in all common areas and endeavour to keep their noise level to a minimum.
5. Students must display excellent manners and respect to all other tenants in the building.
6. Students must be mindful not to congest foyers, lifts and common areas within the building.
7. Students will maintain the lifts, foyers and common areas in a clean state and will dispose of their rubbish appropriately.
8. Students agree to keep the toilets in a CLEAN & HYGIENIC state at all times.
9. The use of any recording and/or photographic devices is STRICTLY PROHIBITED.
10. Conduct of any sort other than for educational purposes is not permitted on this level.

TSSM's Sick Policy:

Please carefully read and adhere to TSSM's Sick Policy.  Click here.

COVID-19 - Important Information Regarding your Safety at TSSM:

Please carefully read information regarding your safety at TSSM.  Click here.

Using the '3 subjects for the price of 2' offer (if and when applicable):

Enrolments using the “3 subjects for the price of 2” offer cannot be shared amongst students/attendees, it is valid per person only; it cannot be shared across the different programs, for example the September Holiday Program and the End-of-Year Revision Program. The  offer '3 subjects for the price of 2' only includes subjects e.g Maths Methods, Chemistry. The offer is not valid for courses such as our Additional Application and Extension Program and our UCAT Mastery Sessions. It must be used on a per program basis only; and applicants must pay for the two higher valued subjects. No refunds be issued for a subject that has not been paid for when using the “3 subjects for the price of 2” offer.

Cancellations:

No refunds will be issued for cancellations made after the closing date for application cancellations.  The closing date for application cancellations can be found on the specific course's application brochure, downloaded on this website or by requesting it from TSSM on 1300 134 518 from Monday to Friday between 9am and 5pm. 

Refunds for cancellations made prior to the closing date for application cancellations will incur an $11 service charge for all courses except for our Intensive Weekly Tutorial Classes (currently not running) which will incur a service charge of 10% of the course payment.

For our Professional Private Tuition service, refunds for cancellations made prior to the commencement of the first session of a particular "Tuition Package" enrolment will incur a $10% service charge of the package enrolment payment.  No refunds will be issued for cancellations made after the commencement of the first session of a particular "Tuition Package" enrolment.

For our Intensive Weekly Tutorial Classes (currently not running), no refunds will be issued for cancellations for students who are allocated their first, second, third, fourth, fifth, sixth, seventh, eighth, ninth or tenth preference for a particular subject; students should only select the preferences that they are able to attend.

No refunds will be issued for the Initial Deposit paid under the Periodic Plan Investment option for any cancellations for our Intensive Weekly Tutorial Classes (currently not running).

No refunds be issued for a subject that has not been paid for when using the “3 subjects for the price of 2” offer.

Required Notice if Rescheduling Sessions for TSSM's Professional Private Tuition Service:

If rescheduling an organised tuition session, the client is required to request for the rescheduling of the tuition session in writing via email, to info@tssm.com.au, with a minimum of 24 hours notice prior to the scheduled tuition session for Monday to Friday sessions and a minimum of 48 hours notice for a tuition session that is scheduled for Saturday or Sunday.  If the minimum notice stipulated above is not provided, a rescheduling administration fee equivalent to 30 minutes of tuition time will be deducted from the students "Tuition Package".

Conditions of our Guarantee for all Programs except the Intensive Weekly Tutorial Classes (currently not running) and the Professional Private Tuition service:

Refunds will not be issued under our guarantee if the student/attendee has not attended the entire program, nor for a subject that has not been paid for when using the '3 subjects for the price of 2' offer.

All refund requests under the guarantee will be thoroughly investigated as TSSM values the quality of its programs, and TSSM will determine whether a refund request under the guarantee will be processed, this will be done in good will and without bias. All refund requests to be investigated under the guarantee must be submitted in writing by the closing date.  The closing date for refund requests under our guarantee can be found on the specific course's application brochure, downloaded on this website or by requesting it from TSSM on 1300 134 518 from Monday to Friday between 9am and 5pm.

Conditions of our Guarantee for the Professional Private Tuition Service:

All refund requests to be investigated under the guarantee must be submitted in writing within 3 days of the first tuition session with the teacher, and before the second tuition session with the same teacher and by 5pm of that given day. All refund requests under the guarantee must be for the first session only, TSSM will not consider refunding an entire "Tuition Package", rather will only consider refunding the first session. Any refund request under the guarantee made after this date will not be eligible for a refund or credit.  Once a refund request for the Professional Private Tuition Service is received, and given the above has been adhered to, then the following steps will take place:

1. An alternative teacher will be allocated to replace the teacher that conduced the first session, regardless of the future outcome of the request.
2. All refund requests under the guarantee will be thoroughly investigated as TSSM values the quality of its programs, and TSSM will determine whether a refund for the first session will be processed, this will be done in good will and without bias.
3. The client will be notified of the outcome of the investigation.

No refunds will be considered or issued under our guarantee unless we are notified of the request in writing within 3 days of the first tuition session with the teacher, and before the second tuition session with the same teacher and by 5pm of that given day.

Conditions of our Guarantee for the Intensive Weekly Tutorial Classes (currently not running):

All refund requests under the guarantee will be thoroughly investigated as TSSM values the quality of its programs, and TSSM will determine whether a refund request under the guarantee will be processed, this will be done in good will and without bias. All refund requests to be investigated under the guarantee must be submitted in writing by the closing date. The closing date for refund requests under the guarantee can be found on the specific course's application brochure, downloaded on this website or by requesting it from TSSM on 1300 134 518 from Monday to Friday between 9am and 5pm. Any refund request under the guarantee made after this date will not be eligible for a refund or credit.

For our Semester 1 Intensive Weekly Tutorial Classes; Refunds will not be considered or issued under our guarantee if the student/attendee has not attended the first two weeks of the program.  No refunds will be considered or issued under our guarantee unless we are notified of the request in writing by the specific date on stipulated on this year's course brochure.

For our Semester 2 Intensive Weekly Tutorial Classes; Refunds will not be considered or issued under our guarantee if the student/attendee has not attended the first week of the program. No refunds will be considered or issued under our guarantee unless we are notified of the request in writing by the specific date on stipulated on this year's course brochure.

Ordering VCE Resources

Schools will be invoiced for payment upon receipt of their orders.

Refunds are not available for any resources being purchased/ordered.  Cancellations are not available for any resources being purchased/ordered.  Credits are not available for any resources being purchased/ordered. Alterations are not available for any purchases/orders made.  Resources include Student Trial Examination Papers, School Trial Examination Papers, School Targeted Evaluation Tasks for School-assessed Coursework, School Key Topic Tests, Student Key Topic Tests, Exam Practice Guides, Teach Yourself Series, Teach Yourself Video Series, English Study Maps, English Text Summary Notes, English Teachers' Handbooks, English Students' Guides, Literature Study Maps, Literature Text Summary Notes, Literature Teachers' Handbooks, Literature Students' Guides, .

Ensure that no double orders have been made for any of these recourses as refunds, credits and cancellations are not available.

Resources are not automatically downloadable when ordered online, unless you have 'VIP Membership' with TSSM and the resource has been released and is available in electronic format.  Otherwise, they need to be manually processed by TSSM prior to delivery. 
 

TSSM reserves the right to ask for extra information from the person making the order via email, telephone or post in order to establish if they are permitted to order the resource.  There are some resources that are exclusive to schools (student cannot order them) and other resources that are exclusive to students (schools or teachers cannot order them).  TSSM reserves the right to hold off the delivery of the resources order if the extra information asked for is not received.

Shipping for these resources is 5 working days from the date we receive the order, provided that all required extra information has been received by TSSM.

Student Trial Examination Papers, School Trial Examination Papers, School Targeted Evaluation Tasks for School-assessed Coursework, School Key Topic Tests, Student Key Topic Tests and English Text Summary Notes can be ordered as hard or electronic copies.  Electronic copies are delivered by email in pdf format only. 

Study Maps and Exam Practice Guides cannot be shipped as electronic copies, they can only be shipped as hard copies.

Regular Delivery - Postage and handling is as follows:

• Zero for regular electronic delivery via email (if the resource is available to be delivered via email).
• CD ROM delivery of VCE Resources - $10.95 per order
• Quantity of 1 - 3 VCE Resources - $18.95 per order.
• Quantity of 4 - 10 VCE Resources - $21.95 per order.
• Quantity of over 10 VCE Resources - $24.95 per order.

Express Delivery - Postage and handling is as follows:

• Express Electronic Email Delivery - $3.30 (if the resource is available to be delivered via email).
• CD ROM delivery of VCE Resources - $12.00 per order
• Quantity of 1 - 3 VCE Resources - $21.95 per order.
• Quantity of 4 - 10 VCE Resources - $24.95 per order.
• Quantity of over 10 VCE Resources - $27.95 per order.

Professional Exam Marking Service

TSSM's Professional Exam Marking Service is an umbrella service which includes any marking of any type of assessment as organised between a school or student or parent and TSSM. 

Schools booking our Professional Exam Marking Service will need to provide a school order number (purchase order number) for the exact quantity of assessment tasks being marked.  In the event that TSSM receives less than the booked quantity of assessment tasks, TSSM can invoice for the amount received down to a minimum of 85% of the booked quantity on the school order number, and no less. We offer a professional service and we make sure that an assessor is scheduled for a specific quantity of marking once booked by the school.  The invoice for this service will be issued after the completion of the service.

TSSM will at a minimum, express post all hard copy assessments back to the school.  By using our Professional Exam Marking Service schools, parents and students agree that TSSM is not responsible or liable for any lost mail or delivery.

Although usually not quoted, it is assumed that TSSM will invoice the client for Postage and Handling, to and from our assessors and back to the school, student or parent at a minimum flat rate of $25.95.

Please note the following terms and conditions regarding our Additional Printing Service:

• If you are using a TSSM assessment, then we can also offer you a printing service at an investment which will be quoted per assessment.  Please include this in your school order if you would like to use this service including the exact quantity you would like printed.  Please note that the assessments will be printed in black and white only, on A4 paper and with a staple in the top left hand corner. TSSM is unable to print anything that it does not hold copyright to including VCAA documents and Formula Sheets.

Although extremely rare, any disputes regarding the service provided will be handled in good will and in a fair and unbiased way with the objective of having positive outcome for all parties.  We will endeavour to do our best to provide each school, student or parent exceptional feedback.

All Online Orders

All prices quoted on this website are in Australian Dollars and are inclusive of GST.

Social Media

We value your input and contribution to our social media pages and TSSM will regularly respond and review our social media pages. All we ask is for our page to be welcoming to everyone. Therefore we may be required under law to remove posts and reserve our right to remove any inappropriate material, including posts that are:

• Unpleasant, discriminatory, attacking, abusive or use foul language.
• Unrelated remarks or spam.
• Disclosure of any persons personal information.
• In violation of any law, regulation, or third party's rights.

If you spot an inappropriate post that you believe to breach the above terms please send us a private message or an email to info@tssm.com.au in order for TSSM to review your concern.